Terms of Service– Urban Zayna

Here’s a robust Terms of Service template for your UAE dropshipping store, fully aligned with UAE legislation covering e‑commerce, consumer protection, and TOS best practices:

🇦🇪 Terms of Service – UAE Dropshipping Store

Effective Date: [Date]

1. Parties & Acceptance

Welcome to [Store Name], operated by [Company Legal Name], licensed under [License Authority]. By accessing or purchasing from this website, you agree to these Terms. The Arabic version governs in case of conflict (Pinsent Masons).

2. Legal Compliance & Licensing

We hold a valid UAE e‑commerce/trade license.
We comply with Federal Decree‑Law No. 14/2023 on e‑commerce, Federal Law 15/2020 (Consumer Protection), and PDPL 2021 on personal data.

3. Services & Products

We list, process payments, and deliver products through our platform, including third‑party suppliers. We guarantee accurate descriptions in Arabic and English, covering specifications, origin, and conformance standards(Pinsent Masons).

4. Prices & Payments

Prices are final and transparent — no hidden fees on card payments.
Discounts are disclosed no later than 1 week post-purchase; failure to comply allows customers to claim price differences within 30 days(klgates.com).

5. Ordering & Acceptance

Your purchase is an offer. We confirm acceptance via email. We reserve the right to cancel orders due to errors, supplier issues, or restrictions. No unilateral amendments to orders post-acceptance without your agreement.

6. Delivery & Risk

Risk transfers upon delivery to the courier.
See our Shipping Policy for timelines (UAE: 5–7 days; international: 10–30 days) and customs considerations.

7. Returns, Refunds & Warranties

In line with Consumer Protection law: you have 7 days to notify defects. We offer repair, replacement, refund, or credit at no cost(Pinsent Masons).
Non-faulty returns accepted within 7 days (return shipping at your cost).
Warranties must be clearly provided and proportionate; replacements or interim solutions offered if repair exceeds 7 days(Mondaq).

8. Unfair Terms & Consumer Rights

You are entitled to all statutory consumer rights. Any clause attempting to diminish these rights is null and void.

9. User Obligations

Provide accurate billing, shipping info, and a valid payment method.
Use our services lawfully, refraining from mischief, abuse, or harmful content.

10. Privacy & Data Protection

We process personal data following PDPL 2021, ensuring consent, secure storage, and no marketing use without approval. You have full rights over your data (access, correction, deletion).

11. Intellectual Property

All website content, designs, and trademarks belong to us. You may not use, replicate, or adapt them without express permission.

12. Limitation of Liability

We’re only liable for direct losses in line with Consumer Protection law. We exclude liability for indirect or unforeseeable damages as allowed by law.

13. Force Majeure

We’re not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, customs, supplier issues).

14. Dispute Resolution

Disputes are subject to UAE law.
You may lodge complaints with the Ministry of Economy or other official bodies(Galadari Law).
Arbitration or court proceedings take place in [Emirate/Jurisdiction].

15. Changes to Terms

We may update these Terms. Updated versions will feature new effective dates. Continued use signifies acceptance.

16. Contact Details

Store Name: [Legal Name]
Address: [Full Emirate Address]
Licence No.: [Number]; Issuing Authority: [e.g., DED/Dubai Free Zone]
Email: [Contact Email] | Phone: [Number]

🧭 Why This Matters

Arabic inclusion is legally required for transparency.
e‑commerce law holds you liable for both own and third‑party product defects.
Terms cannot override UAE consumer rights — void clauses are unenforceable(Pinsent Masons).

Would you like this formatted as a web page, simplified for your checkout flow, or reviewed alongside your Privacy and Refund policies?