Here’s a tailored Refund & Returns Policy guide for your UAE dropshipping store, compliant with UAE Consumer Protection Law (Federal Law No. 15/2020, amended by Federal Decree‑Law No. 5/2023 and Executive Regulations, effective Oct 14 2023):
🛍️ Refund & Returns Policy for UAE Dropshipping Store
1. Scope & Compliance
-
This policy applies to all purchases made on our platform and reflects UAE Law obligations for e-commerce suppliers .
-
All T&Cs are available in both Arabic (mandatory) and English (Pinsent Masons).
2. Defective, Damaged, or Non-Conforming Goods
-
If a product is defective, damaged, incomplete, or doesn’t match its description, you have the right to request repair, replacement, refund, or performance of service—at no extra cost (Khaleej Times).
-
Response and processing will align with legal timeframes, including product recall obligations (Pinsent Masons).
3. Return Timeframes
-
You must notify us within 7 days of receipt for faulty or misrepresented goods.
-
Return of products should be completed within a reasonable time after notification.
4. Refund & Exchange Options
-
Repair – We will fix any faults and return the product promptly. If repair takes over 7 days, we may offer a temporary replacement (gulfdropshipping.com).
-
Replacement – Faulty items will be fully replaced.
-
Full Refund – You’ll receive a refund to your original payment method without deductions.
-
Exchange or Credit – If you prefer, we can offer store credit or a replacement, subject to stock availability.
5. Non-Faulty Returns
-
Non-defective goods may be returned within 7 days if unused and in original packaging.
-
Return shipping may be at your expense, unless otherwise stated.
-
Refunds (minus shipping costs) will be issued upon receipt and inspection of goods.
6. Pricing and Fees
-
No extra fees or surcharges are added to credit card payments—pricing is clear and transparent (Reddit, Saveplus).
-
You are entitled to the full advertised price or difference if promotional pricing was unclear (cms-lawnow.com).
7. How to Request a Refund/Return
-
Contact us via email or support ticket within 7 days, stating your order number, issue description, and photos if applicable.
-
We’ll provide guidance on return shipping or pickup.
-
Once received and approved, we process the refund/replacement within 14 days.
8. Cancellation Before Shipment
-
You may cancel within 24 hours of ordering, if your item hasn’t shipped.
-
If shipping has started, standard return rules apply, but customers may face return shipping costs.
9. Defective Product Recalls
-
In case of product hazards or recalls, we will proactively notify affected customers and offer full refunds, replacements, or repairs, in line with legal requirements .
10. Dispute Resolution
-
If unresolved, you have the right to file a complaint with the UAE Ministry of Economy’s dispute resolution committee (Khaleej Times).
-
Please retain invoices, correspondence, and product photos.
11. Policy Updates
-
We reserve the right to update this policy. Changes will be posted on our site with an updated "Last Updated" date.
-
Continued use after changes means acceptance.
✅ Summary Table
| Situation | Time Limit | Your Options | Cost to You |
|---|---|---|---|
| Defective or wrong item | 7 days from receipt | Repair / Replace / Refund / Exchange | Free |
| Change mind, unused item | 7 days | Refund (minus shipping) / Exchange | Return shipping cost |
| Cancel before shipping | 24 hours | Full refund | Free |
| Third-party recall/hazard | Immediate action | Repair / Replace / Refund | Free |
🎯 Tips & Compliance Highlights
-
Clearly display this policy in Arabic + English on your website, especially at checkout and product listings (gulfdropshipping.com, Reddit, Reddit, clydeco.com).
-
Retain records for at least 1 year to support any disputes.
-
Ensure staff training on legal obligations to avoid harmful clauses (dentons.com).
-
For cross-border shipping (e.g., from China), include any additional delivery times, costs, or customs duties clearly to avoid disputes.
This Refund & Returns Policy is built to protect both your customers and your business while conforming to strict UAE consumer rights regulations. Let me know if you want a formatted policy page or more details on handling international shipping returns!